Last Updated: September 4, 2026
At Mahajan Travels, we aim to provide reliable and transparent transportation and travel services. This Refund & Cancellation Policy explains the terms applicable to bookings made for taxis, Force Urbania, Tempo Travellers, airport transfers, outstation trips, and tour packages.
By making a booking with Mahajan Travels, you acknowledge and agree to the terms below.
1. Applicable Services
This policy applies to bookings for:
- Local and outstation taxi services
- One-way and round-trip taxi bookings
- Airport pickup and drop services
- Force Urbania rentals
- Tempo Traveller rentals
- Innova, Innova Crysta and other vehicle rentals
- Corporate transportation
- Multi-day vehicle bookings
- Himachal Pradesh and Kashmir transportation
- Tour and sightseeing transportation packages
2. Booking Advance
Depending on the service, an advance payment may be required to confirm a booking.
The advance amount may vary according to:
- Vehicle type
- Travel date
- Trip duration
- Route and distance
- Season and demand
- Number of passengers
- Tour or package requirements
A booking is considered confirmed only after the required advance has been received and confirmation has been provided by Mahajan Travels.
3. Customer Cancellation
If you need to cancel your booking, please contact Mahajan Travels as early as possible.
Refund eligibility depends on how much notice is provided before the scheduled pickup time.
Suggested cancellation structure
More than 72 hours before pickup:
Eligible for a refund of the advance payment after deduction of any non-refundable transaction, reservation, or service charges.
24–72 hours before pickup:
A partial refund may be provided depending on the vehicle, route, booking conditions and whether the vehicle has already been allocated.
Less than 24 hours before pickup:
The advance may be non-refundable because the vehicle and driver may already have been reserved exclusively for the customer.
No-show or cancellation after the scheduled pickup time:
Generally, no refund will be provided.
For high-value, multi-day, wedding, corporate, peak-season or special vehicle bookings, separate cancellation terms may apply and will be communicated at the time of booking.
4. Force Urbania & Tempo Traveller Bookings
Force Urbania and Tempo Traveller vehicles are often reserved exclusively for a customer for a specific date and duration.
Because these vehicles may be unavailable for other customers once reserved, cancellation charges may be higher than those applicable to standard taxi bookings.
The applicable cancellation terms will depend on:
- Vehicle category
- Seating configuration
- Booking duration
- Travel route
- Travel date
- Advance amount
- Peak or off-peak season
- Time remaining before departure
Customers are advised to confirm the cancellation conditions before making payment.
5. Airport Transfer Cancellation
Airport transfers are scheduled according to the customer’s flight and pickup requirements.
If an airport booking is cancelled sufficiently in advance, a refund may be considered after applicable charges.
For last-minute cancellations, no-shows or situations where the driver has already reached the pickup location, the booking advance may be non-refundable.
Customers should provide accurate:
- Flight number
- Arrival/departure time
- Airport
- Pickup location
- Passenger details
- Contact number
Any change in flight timing should be communicated to Mahajan Travels as soon as possible.
6. Driver Waiting & No-Show
If the customer does not arrive at the agreed pickup location within the applicable waiting period, the booking may be treated as a no-show.
Additional waiting charges may apply where applicable.
If the customer cannot be reached after reasonable attempts by the driver or Mahajan Travels, the vehicle may be released and the advance may become non-refundable.
7. Cancellation Due to Weather or Road Conditions
Travel in Himachal Pradesh, Jammu & Kashmir and other hill regions can sometimes be affected by:
- Heavy snowfall
- Landslides
- Road closures
- Flooding
- Government restrictions
- Severe weather
- Traffic restrictions
- Other circumstances beyond the control of Mahajan Travels
Where a trip cannot safely operate because of such circumstances, Mahajan Travels may offer one of the following options depending on the situation:
- Rescheduling the trip
- Changing the vehicle or route
- Providing a partial refund
- Providing a refund after deduction of actual costs already incurred
The safety of passengers, drivers and vehicles will always take priority.
8. Cancellation by Mahajan Travels
In rare circumstances, Mahajan Travels may need to cancel or modify a booking because of:
- Vehicle breakdown
- Accident
- Driver emergency
- Severe weather
- Road closure
- Government restrictions
- Natural disasters
- Other circumstances beyond reasonable control
Where possible, we will attempt to provide a suitable replacement vehicle or alternative arrangement.
If Mahajan Travels is unable to provide an acceptable alternative, the customer may be eligible for a refund of the amount paid for the affected service.
9. Vehicle Replacement
In exceptional circumstances, the exact vehicle originally requested may become unavailable due to mechanical problems, accident, maintenance requirements or other unforeseen circumstances.
Mahajan Travels may provide a vehicle of the same or comparable category whenever reasonably possible.
If a suitable replacement cannot be arranged, the customer will be informed and an appropriate refund or alternative arrangement may be offered.
10. Refund Processing
Approved refunds will normally be processed through the original payment method wherever possible.
The time required for the refund to appear in the customer’s bank account or payment account may depend on the payment gateway, bank or financial institution.
Any applicable transaction, payment gateway, reservation or other non-refundable charges may be deducted from the refund where applicable.
11. Partial Refunds
A partial refund may apply when:
- A trip is shortened after departure
- A portion of a tour is cancelled
- A customer changes the itinerary after confirmation
- A customer reduces the number of travel days
- A vehicle is returned earlier than originally booked
- Certain services included in a package are not used
The refund amount will be assessed according to the actual services provided, costs incurred and booking conditions.
12. Rescheduling
Customers may request to change their travel date subject to vehicle availability.
Rescheduling is not guaranteed and may be subject to:
- Availability
- Seasonal pricing
- Route changes
- Vehicle category
- Fare difference
- Applicable cancellation/rescheduling charges
Requests should be made as early as possible.
13. Changes to Pickup or Drop Location
Changes to the pickup or drop location after confirmation may result in additional charges.
Additional charges may apply because of:
- Increased distance
- Additional travel time
- Tolls
- Parking
- State permits
- Driver expenses
- Route changes
Any additional amount will be communicated to the customer wherever reasonably possible.
14. Tour Package Cancellation
For multi-day tours, sightseeing packages and customized travel itineraries, cancellation terms may differ from standard taxi bookings.
The applicable cancellation policy may depend on bookings already made for:
- Hotels
- Vehicles
- Drivers
- Permits
- Activities
- Guides
- Transportation
- Other third-party services
Where third-party charges are non-refundable, those amounts may be deducted from the customer’s refund.
The specific cancellation conditions for a customized tour will be communicated at the time of booking.
15. Non-Refundable Charges
Certain expenses may be non-refundable, including where applicable:
- Payment gateway charges
- Booking/reservation charges
- Permit charges
- Parking charges
- Hotel cancellation charges
- Third-party service charges
- Special vehicle reservation charges
- Costs already incurred specifically for the customer’s booking
16. Refund Request
To request a cancellation or refund, please contact Mahajan Travels with:
- Booking name
- Booking date
- Travel date
- Pickup location
- Drop location
- Vehicle booked
- Contact number
- Payment/booking reference, if available
- Reason for cancellation
Refund requests should be made through the contact details provided on our website.
17. Important Booking Terms
Customers are encouraged to confirm the following before making payment:
- Total fare
- Vehicle type and seating capacity
- Travel date and time
- Pickup and drop locations
- Included and excluded charges
- Toll and parking arrangements
- Cancellation conditions
- Any special requirements
Once a booking has been confirmed, changes may be subject to additional charges or availability.
18. No Refund for Unused Services
If a customer chooses not to use a booked service after the journey or service has commenced, a refund is generally not applicable for the unused portion unless otherwise agreed by Mahajan Travels.
For example, if a customer voluntarily ends a multi-day vehicle booking earlier than scheduled, the unused days may not automatically qualify for a refund.
19. Disputes & Clarification
If you have any question regarding cancellation charges or refund eligibility, please contact Mahajan Travels before cancelling your booking whenever possible.
Each refund request will be reviewed according to the booking details, applicable cancellation terms and actual costs incurred.
20. Policy Updates
Mahajan Travels reserves the right to update or modify this Refund & Cancellation Policy when necessary.
Any updated policy will be published on this page with a revised “Last Updated” date.
Contact Mahajan Travels
For booking cancellations, refund requests or clarification regarding cancellation charges, please contact us through our official contact details.
Mahajan Travels
Phone: 9646927008
WhatsApp: 9646927008
Please mention your booking details when contacting us so that we can process your request efficiently.